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The best way to report a delivery problem from the last seven days is on the Report an issue page in your New York Times account.
- Go to the Home Delivery section on your account page.
- Select Report next to Report a delivery issue in the Delivery Information section.
- Select the checkbox(es) next to the date(s) on which the delivery problem(s) occurred.
- Select Continue.
- Select the option that best describes what went wrong with your delivery.
- Select Report and Continue.
The New York Times will work closely with our delivery partners to ensure timely and safe delivery of the newspaper.
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Customer support is currently closed, we apologize for the inconvenience.
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